Karastan Rugs is part of one of the only companies in the U.S. with manufacturing operations that are integrated from fiber making through shipping. That means even the finest detail is checked and rechecked, so you can be sure the rugs you buy are of the highest quality. Karastan Rugs pairs its high standards of excellence with outstanding warranties that guarantee your satisfaction. Information on Karastan’s carpet, rug and cushion warranties are detailed below.

Karastan Rugs Warranty Details

CUSTOM RUG WARRANTY

Karastan warrants that custom rugs will have a one (1) year Limited Manufacturing Defects Warranty. Custom bound rugs may only be returned for freight damage, defective workmanship or failure to meet ordered specifications.

RUG 1-YEAR LIMITED MANUFACTURING DEFECTS WARRANTY

Karastan warrants rugs against manufacturing defects for a period of one (1) year from the original date of purchase. If, within the warranty period, the rug is determined to be defective, Karastan will handle such claims as stated in the “Karastan Limited Liability” section of this warranty brochure. The Karastan Rug warranty only applies to rugs purchased from an authorized Karastan Rug Dealer. What Is Not Covered In addition to the warranty exclusions listed in the “Carpet Warranty and Carpet Characteristic Exclusions” section of this brochure, this warranty also excludes the serging and fringe on the rug. Excessive force (e.g., vacuum with beater bar catching and pulling the fringe, clips used to hang rugs, etc.) applied to the fringe can cause separation behind the fringe which is not a warranted manufacturing defect.